Technical Support Specialist
Company Overview:
FAIRWAYiQ uses AI and automation to deliver 4-hour rounds of golf.
Join our dynamic and innovative golf tech technology company as we revolutionize how golf course operations are managed.
Backed by cutting-edge technology and a passion for golf, we work with private clubs, multi-course operators, public and municipal golf courses to improve the player experience, offset labor shortages, reduce operational costs, and increase revenue at golf facilities.
We are an industry leader in managing the pace of play for caddies, walkers, and cart rounds.
Position Overview:
We are hiring a driven and skilled Technical Support Specialist to work on our customer success team leading the technical aspects of customer onboarding and support activities.
This position will be responsible for the configuration, set up, and troubleshooting of tablets, mobile phones and GPS devices used by customers.
In addition, the Technical Support Specialist will be responsible for managing hardware inventory, fulfillment and returns.
This position will work mostly out of FAIRWAYiQ's office in Dedham, Massachusetts.
There is some flexibility to work remotely at times, when needed and where it does not impact the job duties.
Responsibilities:
Technical Support & Troubleshooting:
Primary point of contact for customers supporting hardware devices (dedicated tablets and mobile devices) and our proprietary applications running on these devices.
Inventory Management& Ordering:
Responsible for the system and process to manage hardware and device inventory.
Also responsible for ordering and stock replenishment based on lead times, sales pipeline forecast and customer expansion.
Mobile Device Management & Setup:
Setup, configuration and installation of our software on devices (tablet, handhelds, standard GPS) for customer use during the onboarding or replacement process.
Cellular Network SIM Card Management:
Analyze and configure the best cellular network (we work with multiple carriers) for devices used by customers at their property.
Installation Guidelines:
Manage documentation on installation guidelines for customer self-installation and our professional installation team.
Logistics & Shipping:
Pack and ship devices and equipment to customers.
Organization:
Responsible for physical and digital inventory of devices at our Dedham, MA location, in relevant systems and at customer locations.
Reporting:
Maintain accurate records of prospecting activities, client interactions, and sales progress using our CRM system.
Key Performance Indicators:
Manage and update KPIs as lead indicators of success and make real-time adjustments to meet or exceed assigned goals and targets.
Qualifications:
Continuous learner with a desire to dig deep into new topics and technology.
Proven track record in technical support, across hardware and software.
Experience with light programming and device script configuration.
Experience managing connectivity across a large number of customer hardware devices.
Exceptional communication and interpersonal skills.
You can build rapport with customers and understand their needs effectively.
You listen more than you talk.
Ability to communication complex technical topics to non-technical audiences.
Balance between technical and interpersonal skills.
A passion for delivering amazing customer experiences and exceeding customer expectations.
Strong problem-solving abilities, with a knack for understanding complex customer challenges and crafting tailored solutions.
Self-motivated and results-driven.
You thrive in a dynamic startup environment and are passionate about contributing to our growth.
Familiarity with CRM and customer success systems to manage customer health, interaction history and value delivered.
Previous experience in the golf industry at a technology provider is a plus.
A genuine passion for golf and a desire to learn the details of golf course operations.
What We Offer:
An exciting opportunity to join a high-growth technology company thats reshaping the golf operations landscape.
Competitive compensation package.
Base
Benefits.
Dynamic co-working office with the option for remote work, as needed and possible.
Our company offers unlimited time off to support a healthy work-life balance.
We trust our employees to manage their time responsibly and take the time necessary to recharge and stay productive.
Taking time off can improve performance and creativity, and we encourage our team to take advantage of this benefit as needed.
The chance to work with a dedicated and creative team that shares your passion for both technology and golf.
Opportunities for career growth and advancement as we execute our vision.
If youre an enthusiastic and driven individual with a proven technical support background, a passion for exceeding customer expectations and a love for golf, we encourage you to join us on this exciting journey.
Help us drive our innovative solutions to golf courses and be a part of transforming the industry.
Application Process:
Please follow these instructions.
If you are interested in this position, please send an email with a cover letter and your resume to email protected .
Qualified candidates will be scheduled for an introduction call and in person interviews will follow, should there be a fit and interest from both parties.
Recommended Skills Phone Support Networking Recruitment Nice (Unix Utility) Microsoft Windows Package (Uml) Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
FAIRWAYiQ uses AI and automation to deliver 4-hour rounds of golf.
Join our dynamic and innovative golf tech technology company as we revolutionize how golf course operations are managed.
Backed by cutting-edge technology and a passion for golf, we work with private clubs, multi-course operators, public and municipal golf courses to improve the player experience, offset labor shortages, reduce operational costs, and increase revenue at golf facilities.
We are an industry leader in managing the pace of play for caddies, walkers, and cart rounds.
Position Overview:
We are hiring a driven and skilled Technical Support Specialist to work on our customer success team leading the technical aspects of customer onboarding and support activities.
This position will be responsible for the configuration, set up, and troubleshooting of tablets, mobile phones and GPS devices used by customers.
In addition, the Technical Support Specialist will be responsible for managing hardware inventory, fulfillment and returns.
This position will work mostly out of FAIRWAYiQ's office in Dedham, Massachusetts.
There is some flexibility to work remotely at times, when needed and where it does not impact the job duties.
Responsibilities:
Technical Support & Troubleshooting:
Primary point of contact for customers supporting hardware devices (dedicated tablets and mobile devices) and our proprietary applications running on these devices.
Inventory Management& Ordering:
Responsible for the system and process to manage hardware and device inventory.
Also responsible for ordering and stock replenishment based on lead times, sales pipeline forecast and customer expansion.
Mobile Device Management & Setup:
Setup, configuration and installation of our software on devices (tablet, handhelds, standard GPS) for customer use during the onboarding or replacement process.
Cellular Network SIM Card Management:
Analyze and configure the best cellular network (we work with multiple carriers) for devices used by customers at their property.
Installation Guidelines:
Manage documentation on installation guidelines for customer self-installation and our professional installation team.
Logistics & Shipping:
Pack and ship devices and equipment to customers.
Organization:
Responsible for physical and digital inventory of devices at our Dedham, MA location, in relevant systems and at customer locations.
Reporting:
Maintain accurate records of prospecting activities, client interactions, and sales progress using our CRM system.
Key Performance Indicators:
Manage and update KPIs as lead indicators of success and make real-time adjustments to meet or exceed assigned goals and targets.
Qualifications:
Continuous learner with a desire to dig deep into new topics and technology.
Proven track record in technical support, across hardware and software.
Experience with light programming and device script configuration.
Experience managing connectivity across a large number of customer hardware devices.
Exceptional communication and interpersonal skills.
You can build rapport with customers and understand their needs effectively.
You listen more than you talk.
Ability to communication complex technical topics to non-technical audiences.
Balance between technical and interpersonal skills.
A passion for delivering amazing customer experiences and exceeding customer expectations.
Strong problem-solving abilities, with a knack for understanding complex customer challenges and crafting tailored solutions.
Self-motivated and results-driven.
You thrive in a dynamic startup environment and are passionate about contributing to our growth.
Familiarity with CRM and customer success systems to manage customer health, interaction history and value delivered.
Previous experience in the golf industry at a technology provider is a plus.
A genuine passion for golf and a desire to learn the details of golf course operations.
What We Offer:
An exciting opportunity to join a high-growth technology company thats reshaping the golf operations landscape.
Competitive compensation package.
Base
Benefits.
Dynamic co-working office with the option for remote work, as needed and possible.
Our company offers unlimited time off to support a healthy work-life balance.
We trust our employees to manage their time responsibly and take the time necessary to recharge and stay productive.
Taking time off can improve performance and creativity, and we encourage our team to take advantage of this benefit as needed.
The chance to work with a dedicated and creative team that shares your passion for both technology and golf.
Opportunities for career growth and advancement as we execute our vision.
If youre an enthusiastic and driven individual with a proven technical support background, a passion for exceeding customer expectations and a love for golf, we encourage you to join us on this exciting journey.
Help us drive our innovative solutions to golf courses and be a part of transforming the industry.
Application Process:
Please follow these instructions.
If you are interested in this position, please send an email with a cover letter and your resume to email protected .
Qualified candidates will be scheduled for an introduction call and in person interviews will follow, should there be a fit and interest from both parties.
Recommended Skills Phone Support Networking Recruitment Nice (Unix Utility) Microsoft Windows Package (Uml) Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
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