Director of Online Credit


The Director of Online Credit is responsible for the all activities and production results related to online lending whether directly managed or not.

Responsibilities include:

  • Developing and updating the online credit product offering.
  • Managing the relationship with external and internal partners who are delivering or supporting the effort.
  • Ensuring a peer leading online loan approval and fulfillment customer experience.
  • Modifying the online credit strategy as needed and ensuring it is well connected to the overall digital strategy for Business Banking.
  • Working with Strategy and Marketing to develop the overall sales and marketing plan for the online credit channel and engaging other channels to help achieve the goals especially the the Retail channel but also the RM channel, Contact Center and the online banking group.
  • Ensure the online credit policy is appropriate for this sub-segment and updated as needed.
  • Work closely with Regulatory Relations and Business Line Risk Management to ensure Regulators remain fully updated on our on-line lending strategy and channel progress.
  • Finally, the Director will be responsible for keeping senior leadership and peers up to date on the Channel and managing the financial budget.



    A self starter with excellent communications and presentation skills. Given limited initial FTE influencing and motivation skills are critical especially with partners and colleagues to meet aggressive deadlines and achieve high goals. Knowledge of credit, process & operations is very helpful. Knowledge of the retail branch channel and other channels the on-line channel will be used in. An ability to think strategically and turn that thinking into actionable plans.


    • 5 years of building out strategic plans and the tactics to execute them
    • 5 years of managing progressively more complex projects
    • 3 - 5 years of experience working with customers in a sales and service capacity. Understanding first hand what it takes to create a truly exceptional customer experience
    • 3 - 5 years of experience presenting to groups and executive management


      • Bachelor's Degree required
      • Master's Degree highly preferred

      Hours & Work Schedule

      Hours per Week: 40 hours

      Work Schedule: 8:00 am - 5:00 pm; Monday - Friday

      Why Work with Us

      At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

      Equal Employment Opportunity

      It is the policy of Citizens Bank and Citizens Securities, Inc. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

      Equal Opportunity & Affirmative Action Employer Disabled/Veteran

      Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.

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